Refunds & Returns Policy
Should you decide within 15 days (of delivery date) that you do not like the product, you’re entitled to send it back for a refund or exchange!
When you return you will be eligible for:
1. An exchange (of equal value to your original order) or
2. A refund on the order (less shipping cost).
To be eligible for the Money Back Guarantee or Refund, you must meet the following criteria:
– The item must be in the original packaging and must not be damaged.
– Return must be initiated within 15 days of delivery.
– Return shipping is the customer’s responsibility.
– Shipping cost is not refundable.
– Return must be approved by customer support (do not send back to the address on your package).
To return your product, please email or WhatsApp us here at admin@careluxx.com
For all prepaid orders, we do offer a refund on credit card and/or PayPal. However, the same is not applicable for cash on delivery orders.
